As always when you go to a dealership you have the same fear as the guy in the commercial that is tied to the car and wants to think about it before buying, we were fortunate not to have the same experience. Our Sales Rep was Tim and we could not have been more pleased. We had come for a specific car which I am sure made it easier but we never felt pressure and we got a great deal. The finance person Ken was also great and got us though as quickly as he could. Ours was a buy back, where Ford purchases back a car from the own for various reasons, that made sure we had all the documentation so we could be sure we were fully aware of the issue (was minor petty things the owner was not happy with... well petty to us). About 2weeks into ownership we tried the "Park Asst" to test the car parking itself. A failure displayed on the screen of "Hi Inclination" which indicated the sensors were prob bad. We still have the majority of the warranty left and took it to our local deal, which is about 90 miles away. They were checking and stated they think there was damage sensors which technically would not be covered by the warranty and we need to get approval for them to do work or we may have to pay out of pocket. We called Tim, and even though he was not working at the time, he took it on himself to contact the inventory manager (responsible for cars within the buy back program) Samantha who got involved and approved whatever needed to be done to the car to make it right. How many times do you wish to have a dealership that will stand by the product and do that. We could not be more pleased with their caring attitude toward their customers and taking care of us when needed. I would highly recommend that if you are serious about buying a Ford that you really consider going to Capital Ford. Our sales rep was Timothy Bassett. thks

I had the pleasure of working with Brandon to trade in my old ride for a sweet Explorer. Lowest prices anywhere! No haggle, baby! Thanks again, Brandon!

Tim Bassett did a great job, no sale no pressure. Thank you!

Staff Member: Gerald Riggle

My wife and I just purchased a 2020 Ford Explorer from capital Ford thanks to Richard LU’s amazing service. Richard is not your typical car salesman, he’s super informative, friendly, and not push at all. He is the reason that we came back to capital Ford when we were ready to purchase. Richard is an asset to your dealership!

Keita Baba, is what every single person that works for Capitol Ford of Charlotte should strive to model after! It doesnt matter wheter you work on the F&I side of dealership operations or Fixed Operations. You all should strive to be like this wonderful kind woman! She is the golden standard for what all others should aspire to be in a customer relations, sales or front line dealership operational role capacity. Keita, went above and beyond the call if duty to answer every single question I had and treat me with the utmost concern. I wasnt treated like a number with Keita, rather I was treated as a welcome family memeber. Keita cinstantly strives to be as clear and direct as possible and was the most informative internet sales specialist I have ever had the absolute pleasure of working with. Im a former US. Marine and Former Fixed Operations Director of 16 years previously having worked in the Automotive Dealership settings. I know talent, potential and the best quality people for specific roles and jobs. Keep your eye out for Keita... She is worth every single bit of the positive praise I Write! Someone reward this Woman please... She deserves everything and more! Keep up the phenomenal work Keita and you're going far in this business. Resoectfully submitted, Josh Langrill

Jaden was awesome with helping us pick out our new car. Excited for the adventures we get to take in it!

I called on a Monday, talked to Mike Campbell, he was awesome. Excited to tell me about the truck and stayed after hours to ensure I was ready to go as soon as I showed up on Wednesday to get it. Mike made the process about as simple as I could have ever hoped and he was really great with my son.

We went to Capital Ford to search for a new vehicle and we worked with Richard L. He was honest, helpful and provided us with great information! Would highly recommend!

Bought a 2020 explorer for the price. Unbeatable. But the sales staff, starting with Brandon and ending with Mike ( finance ) was second to none. Worth the 100 miles to buy from them.

Mike Campbell was fantastic to work with!