Brandon Williams Exceeds Expectations!
Though referred to Mr. Brandon Williams by a trusted source, nothing could have prepared me for the superior level of customer service he provided as my daughter purchased her first vehicle (so proud of my baby!). From introductory phone chat to vehicle delivery, Mr. Williams was steadfast in his commitment to going well beyond what was required to make certain my daughter had a positive and well-informed car buying experience. My goal as a parent was to be certain my daughter was clear about the vehicle she would acquire and most importantly, about the loan she would secure for its purchase. Mr. Williams sat with us and explained in detail the condition of the vehicle as presented in the associated Carfax report and other documents. Refreshingly, he patiently listened and responded to our numerous questions about the vehicle. He even waited patiently as my daughter and I consulted an auto loan calculator to visualize how purchase price, interest rates, loan terms and down payment amount would translate into her monthly payment. At no time did Mr. Williams appear annoyed, condescending or preoccupied. He instead went on to offer my daughter great insight regarding personal finance as she navigates young adulthood. On that day, Mr. Williams accurately perceived how important it was to me that my daughter understood in real-time how her credit history would evolve as a result of her purchase and how her signatures on financial documents would bind her to an adult level of responsibility. Thank you, Mr. Brandon Williams for your kindness, insight and professionalism. Most importantly, however, thank you for astronomically exceeding expectations!
May 16 2022
Reviewed by Delicia
