I had a great experience here. The showroom & service area & facilities are all new & state of the art. The people are friendly and almost everyone I passed asked if I needed anything. My car buying experience was smooth. I didn't feel pressured at all. I came with my needs & wants clearly stated and they made it all happen. In fact I came out with a better deal than I expected. My salesperson, Colin, walked me through everything easily. Dan, in the back office, knocked out the paperwork efficiently. He wasn't high pressure with the sale of extras, but took his time to explain anything I had questions about. They took care of a pre-delivery service request and Samantha in the service department provided great service. The young lady at the rental/loaner car desk was also sweet & helpful. Everyone does their job and does it well.
Sep 11 2018
Reviewed by Angie Mack
Google
Top notch, friendly, efficient, and knowledgable defines this service department. My issues were handled promptly, professionally, and in a manner that gave me the confidence in their ability to resolve my issue. Quick to respond with knowledge and the assurance that my issue would be corrected in a timely manner, and it was in a time frame that I did not expect. I have been a customer for over 30 years (formally Young Ford) and they still get it right. Thank you for your professionalism Capital Ford.
Sep 8 2018
Reviewed by BobD
Google
I recently purchased a pre owned F150. I told Colin the salesman what i was looking for. Colin showed me several trucks in my range. There was no presure and I was in and out fast. Everyone was great. This is my second F150 i have bought from Capital Ford. I will tell everyone about Capital Ford. Thanks Capital Ford 👍
Sep 8 2018
Reviewed by TerrySanders
Google
Absolutely incredible experience. Andre Saunders took great care of us and we walked out very happy in our new cars. Willing to work with us and get us in the right vehicle no matter how specific our requirements were. Very greateful and had a great experience
Sep 8 2018
Reviewed by Nakia Thomas
Google
Colin Mitchell was a big help. He and the staff at Capital Ford got us in and out as fast as they could. They also met us on the price we were willing to pay with no back and forth. Very happy with my new F150. Thanks
Sep 5 2018
Reviewed by Ben Rickman
Google
Richard Longenecker helped me find the perfect vehicle! He was very courteous and professional. Highly recommended!
Sep 1 2018
Reviewed by Kyle Moran
Google
Savanna was amazing! The entire process of selling my vehicle was quick and easy. Great job!
Aug 31 2018
Reviewed by Filip Nowak
Google
Rick Johnson is the best! I knew the car i wanted to test drive, and he had it ready to go - with the details, carfax and keys as soon as i walked in the door. Super easy process and amazingly friendly service!
Aug 31 2018
Reviewed by Sara Murphy
CarGurus
Hassle free. They showed me new cars on the lot but they didn’t pressure me to buy them. I drove off the lot with the Corolla I wanted and they took time explaining all of the papers I was signing. Everyone was friendly and it was overall pretty painless.
Aug 29 2018
Reviewed by Kaitlyn
Google
I went in for a check in service and my experience was awesome. They have renovated the entire place and it is much better ! Chris was my quick lane service guy, he was AWESOME! and I am so happy with my service. They have a “the works” package where they check your battery, change your oil, rotate tires along with every basic need your car requires to stay working at its best. I’ve been a Ford customer for 2 years now I only trust this company because they have never tried to sell me anything I didn’t need (which is really important being a female) and I feel this company has integrity which is rare these days. Even though I live in VA now, I still come to these guys to get my car checked out because of their top notch service. Keep up the great job guys!