2021 Ford F-650SD Regular Cab Chassis-Cab
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We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
First class experience. I'd definitely recommend Capital Ford. They had exactly what I was looking for and offered the truck at a great price. They accepted a competitive trade-in value on my old vehicle that made the deal work. And they delivered the new truck free of charge. Next time, I'd probably go to the dealership to handle the paperwork and do a test drive, but that was my choice this time and they accommodated me.
5.0/5 Drove to Capital Ford from Columbia because they had great prices on 15 passenger vans. We ended up buying 2 and the process was pleasant.
Andre Saunders was amazing. Real down to earth guy and straightforward. It seems like the moment we stepped out the car he was there to greet us. This location has a very polite and helpful team that went way above and beyond to get me a great deal. Great guys here and thanks again so much to Andre Saunders .
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Available from Capital Ford Raleigh in Raleigh, NC