I was met by Colin Mitchell who researched a couple of cars that I was interested in, but they were not quite what I wanted. Colin then came up with the car that I eventually bought, a Focus ST. He walked me through the whole process with no pressure tactics, unlike some of the other dealerships I had visited. He also kept me informed of what, and how everything was progressing and I can honestly say buying a car there was a pleasure, and I would recommend Capital Ford to anyone that wants a hassle free car buying experience.

We had been looking at the 2019 Ford F-150 Platinum, and our visit to Capital in Charlotte was one of several Ford dealers we had visited. At more than one Dealership we stood awkwardly waiting for someone to assist us. At one dealer I approached a salesman who was standing looking at his cell phone and asked him if he wanted to sell a truck? Unbelievable - At Capital in Charlotte the minute we walked in the door a pleasant young lady asked how she might help - Wow, we weren't used to this!! Our sales rep turned out to be Brandon Williams who is amazingly - friendly, open, honest, not pushy - extremely knowledgeable about the the Ford vehicles he sells. He took up a lot of time with us, Answered all our questions, let us take a test drive in our truck. In a process that took us several days, we wound up buying from Capital in Charlotte. Buying a vehicle is a stressful experience, but not so at this dealership. Today we brought home the truck we wanted. To the Capital team, and especially Brandon, thank you for making our purchase straight forward and actually pleasant! And we got a great deal

Very detailed oriented I will definitely refer them

Great folks customer service is top notch. They delivered my vehicle, cleaned, and full of gas. Customer for life Thanks Shivan