2020 Ford F-150 XL Crew Cab Pickup
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|Medium Earth Gray|
|2.7L V6 EcoBoost|
I had recall work done recently at Capital Ford and the team was exceptionally customer focused and really easy to work with. They quickly ordered my part and called me back to set up my appointment when it arrived. I dropped the car off and they provided me a ride to the nearby light rail station so I could get to work on time. The work was completed that same day and I was back to pick up my car after work - a huge plus that they make themselves available after the normal business hours. I attempted to do the same work at a competitor Ford dealer to the north and they seemed unconcerned that I needed to get back to work and could use a ride to the nearby bus station. I was at their dealership just loaded with cars and they had me waiting 40 minutes for the promised ride in "ten minutes". I took my car back and left and was so happy to find Capital Ford who truly are customer focused.
We were very satisfied with the service and the employees. Irus was the one who helped us and he did a great job in finding our problem. We have not had any more problems with it starting or it cutting off. He came out several times to tell us how the testing was going. That was very reassuring to us. We give Capital Ford the top service for us.
Capital Ford got me into the car I wanted, not into the car that they wanted me to be in. They listened to all my needs and wants.
I just purchased my F150 from Capital Ford and have zero complaints. My sales rep Borris Johnson did everything and more to find me the right truck. Capital Ford has such a large variety that he was able to show me multiple trucks and narrow my selection down to a truck with everything I wanted. If you’re looking for a vehicle go to Borris and he will definitely be able to help you out. Also, I the complete process was very simple, quick, and painless.
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Available from Capital Ford Wilmington in Wilmington, NC