We had been looking at the 2019 Ford F-150 Platinum, and our visit to Capital in Charlotte was one of several Ford dealers we had visited. At more than one Dealership we stood awkwardly waiting for someone to assist us. At one dealer I approached a salesman who was standing looking at his cell phone and asked him if he wanted to sell a truck? Unbelievable - At Capital in Charlotte the minute we walked in the door a pleasant young lady asked how she might help - Wow, we weren't used to this!! Our sales rep turned out to be Brandon Williams who is amazingly - friendly, open, honest, not pushy - extremely knowledgeable about the the Ford vehicles he sells. He took up a lot of time with us, Answered all our questions, let us take a test drive in our truck. In a process that took us several days, we wound up buying from Capital in Charlotte. Buying a vehicle is a stressful experience, but not so at this dealership. Today we brought home the truck we wanted. To the Capital team, and especially Brandon, thank you for making our purchase straight forward and actually pleasant! And we got a great deal

Awesome experience! Everyone was courteous and very helpful. Brandon was super. Would definitely come back for any other purchases

First time buyer and Richard Greene was very understanding and helped me through the process along with the other staff! Great place and i would definitely recommend this place to anyone and ask for Mr.Greene!

I sent inn a contact request at 2 am and got a response from a real person on my email right away, and a follow up call in the morning. The car was exactly as described. I got to the dealer and the car was ready when I arrived. The salesman (Marvin) and the manager was very friendly and accommodating! I got the car I wanted and got a good price for my trade. They were all very clear that they didn’t want to push me to do something I don’t want. Overall a great experience. Will definitely do business again and recommend to friends!