2020 Ford Explorer SUV
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|4D Sport Utility|
|EcoBoost 2.3L I4 GTDi DOHC Turbocharged VCT|
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
Didn't get in a car but the staff was awesome and the place was fast and clean
Just purchased a new car here and it was an easy, very pleasant experience. Ask for Andre Saunders - he's a great salesperson.
Clent Bines help me get in my new Ram 1500 in and out in about 40 minutes. Make sure you ask for Clent if you are looking pick up.
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Available from Capital Ford Raleigh in Raleigh, NC