2019 Ford F-750SD
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Me and my fiancé looked at several different dealerships and tried to work with several different dealers for the perfect truck, we had the best customer service and experience with Capital Charlotte! Richard Longenecker made the process stress free and worked with us for several weeks until we found the perfect truck! I would definitely recommend coming to this dealership and asking for his help!
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
I went in for a check in service and my experience was awesome. They have renovated the entire place and it is much better ! Chris was my quick lane service guy, he was AWESOME! and I am so happy with my service. They have a “the works” package where they check your battery, change your oil, rotate tires along with every basic need your car requires to stay working at its best. I’ve been a Ford customer for 2 years now I only trust this company because they have never tried to sell me anything I didn’t need (which is really important being a female) and I feel this company has integrity which is rare these days. Even though I live in VA now, I still come to these guys to get my car checked out because of their top notch service. Keep up the great job guys!
Went to 5 different Ford stores around the charlotte area I ended up working with Jarad who is by far the most knowledgeable sales person I have ran into. He is straightforward and honest and won't give you the run around. If you are going to shop at capital make sure to ask for this guy if you want a fast and painless car buying process.