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My son and I were very happy because Mr Richard Longenecker from Capital Ford Charlotte help us with challenging decision choosing a car. He did a excellent job with professionalism and excellent customer service, he make us feel like family and friends. He is genuine customer service representative
Didn't get in a car but the staff was awesome and the place was fast and clean
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
Stephan Murphy was a great salesman I highly recommend him to anybody who needs good service from a great guy