2019 Ford F-550SD XL Crew Cab Chassis-Cab
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|Power Stroke 6.7L V8 DI 32V OHV Turbodiesel|
|TorqShift 6-Speed Automatic|
Gerald was super to deal with got me in and out. I must say what a great deal. You guys knocked it out of the park.
The entire staff worked in unison to make my purchase seemless. I was going out of town and my salesman Brandon Williams brought my vehicle to my home for a test drive along with filling out the paperwork at my kitchen table. When I got back into town I went to pick up my vehicle and was on my way in 30 minutes. Brandon called to check on me on his day off. Who does that anymore? Hats off to Capital Ford for awesome customer service and this girl loves her new truck!!!
I had a great experience here. The showroom & service area & facilities are all new & state of the art. The people are friendly and almost everyone I passed asked if I needed anything. My car buying experience was smooth. I didn't feel pressured at all. I came with my needs & wants clearly stated and they made it all happen. In fact I came out with a better deal than I expected. My salesperson, Colin, walked me through everything easily. Dan, in the back office, knocked out the paperwork efficiently. He wasn't high pressure with the sale of extras, but took his time to explain anything I had questions about. They took care of a pre-delivery service request and Samantha in the service department provided great service. The young lady at the rental/loaner car desk was also sweet & helpful. Everyone does their job and does it well.
My son and I were very happy because Mr Richard Longenecker from Capital Ford Charlotte help us with challenging decision choosing a car. He did a excellent job with professionalism and excellent customer service, he make us feel like family and friends. He is genuine customer service representative