2019 Ford F-550SD XL Regular Cab Chassis-Cab
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First class experience. I'd definitely recommend Capital Ford. They had exactly what I was looking for and offered the truck at a great price. They accepted a competitive trade-in value on my old vehicle that made the deal work. And they delivered the new truck free of charge. Next time, I'd probably go to the dealership to handle the paperwork and do a test drive, but that was my choice this time and they accommodated me.
Recently I had bought a 2018 Honda Odyssey from Capital Ford of Charlotte. At the time of purchase the detailing wasn’t done properly and the van was missing its floor mats. I am happy to say Capital Ford of Charlotte listened to my complaints and wanted to make it right! They sent me a check to have the van locally cleaned and detailed and I also had shipped to me the floor mats which were missing at time of purchase! I also had paperwork that needs to be corrected and the finance manager actually drove to my house with the corrected paperwork for me to sign. It’s my experience with Capital Ford of Charlotte they are willing to go above and beyond to make sure the customer is happy 😊. I would definitely recommend them to my friends
Very nice and caring staff, always friendly, the customer service is amazing. The sales staff is awesome! They treat you like family at capital ford of charlotte
We had been looking at the 2019 Ford F-150 Platinum, and our visit to Capital in Charlotte was one of several Ford dealers we had visited. At more than one Dealership we stood awkwardly waiting for someone to assist us. At one dealer I approached a salesman who was standing looking at his cell phone and asked him if he wanted to sell a truck? Unbelievable - At Capital in Charlotte the minute we walked in the door a pleasant young lady asked how she might help - Wow, we weren't used to this!! Our sales rep turned out to be Brandon Williams who is amazingly - friendly, open, honest, not pushy - extremely knowledgeable about the the Ford vehicles he sells. He took up a lot of time with us, Answered all our questions, let us take a test drive in our truck. In a process that took us several days, we wound up buying from Capital in Charlotte. Buying a vehicle is a stressful experience, but not so at this dealership. Today we brought home the truck we wanted. To the Capital team, and especially Brandon, thank you for making our purchase straight forward and actually pleasant! And we got a great deal