Available for transfer from another Capital Group Dealership
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|Medium Earth Gray|
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
Colin Mitchell was a big help. He and the staff at Capital Ford got us in and out as fast as they could. They also met us on the price we were willing to pay with no back and forth. Very happy with my new F150. Thanks
JR Edwards was great in helping my husband buy his car. Hard to believe he is new to the car business, people with genuine personality skills like his are hard to find."
Very detailed oriented I will definitely refer them