2019 Ford F-450SD XL Regular Cab Chassis-Cab
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We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
Overall a great experience with everyone on the Capital Ford Team. After getting a price electronically, I decided that it was fair and drove the 2 hours to meet the team to pick up my F150. Everyone was very helpful and enjoyed the experience of delivering a new vehicle to a customer. I would highly recommend them to anyone looking for a new Ford vehicle. Mike
Great service department. Drove me back to work when I dropped off my car. Shayna was great and very professional. I would recommend this service department for sure.
The smoothest car purchase I have ever made. No pressure and nothing but understanding and assistance. Brian was great from start to finish. Text was the best form of communicating during this process and Brian always was available to respond, quickly and efficiently. The day that I was able to make the purchase, he was off work but let me know that Chance would assist me. Everything was seemless and smooth from start to finish! Brian and Chance made the purchase of my vehicle a great experience!