2019 Ford F-450SD ROUGHNECK Truck
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We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
Excelente servicio Oscar Velasco
I recently purchased a Cadillac for my wife from Capital Ford and had a great experience with our salesperson. Andre was very helpful and we didn't feel rushed or pressured on our test drive and our buying experience. We drove three hours to see this vehicle and the dealership was accommodating to our late arrival. Throughout our buying experience Andre kept in contact answering any question I had in a timely manner. From a financial standpoint, paperwork was a breeze and was in and out in a timely manner. I would absolutely recommend working with Andre and his finance manager Dan. They were super helpful. Thanks again for the experience!
Thos was an excellent experience. The staff I felt with had a genuine desire to satisfy my needs and were excited that I choose them to do business with. I had to go to a Ford company to receive great service buying a Chevrolet and I would gladly do it again.
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Available from Capital Ford Raleigh in Raleigh, NC