2019 Ford F-250SD XL Crew Cab Pickup
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Great experience buying a used RAV4. My salesman Richard went above and beyond in helping me making a decision with me being 3 hours away.
I was very impressed by the professionalism and politeness of our salesman Ben Ivy. He did not hesitate to insure our experience was optimal. He worked with me and my family for several hours until we found what we were looking for. 10/10 would recommend asking for Ben.
I had a great experience here. The showroom & service area & facilities are all new & state of the art. The people are friendly and almost everyone I passed asked if I needed anything. My car buying experience was smooth. I didn't feel pressured at all. I came with my needs & wants clearly stated and they made it all happen. In fact I came out with a better deal than I expected. My salesperson, Colin, walked me through everything easily. Dan, in the back office, knocked out the paperwork efficiently. He wasn't high pressure with the sale of extras, but took his time to explain anything I had questions about. They took care of a pre-delivery service request and Samantha in the service department provided great service. The young lady at the rental/loaner car desk was also sweet & helpful. Everyone does their job and does it well.
We had been looking at the 2019 Ford F-150 Platinum, and our visit to Capital in Charlotte was one of several Ford dealers we had visited. At more than one Dealership we stood awkwardly waiting for someone to assist us. At one dealer I approached a salesman who was standing looking at his cell phone and asked him if he wanted to sell a truck? Unbelievable - At Capital in Charlotte the minute we walked in the door a pleasant young lady asked how she might help - Wow, we weren't used to this!! Our sales rep turned out to be Brandon Williams who is amazingly - friendly, open, honest, not pushy - extremely knowledgeable about the the Ford vehicles he sells. He took up a lot of time with us, Answered all our questions, let us take a test drive in our truck. In a process that took us several days, we wound up buying from Capital in Charlotte. Buying a vehicle is a stressful experience, but not so at this dealership. Today we brought home the truck we wanted. To the Capital team, and especially Brandon, thank you for making our purchase straight forward and actually pleasant! And we got a great deal