2019 Ford F-250SD XL Crew Cab Pickup
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|Medium Earth Gray|
Hassle free. They showed me new cars on the lot but they didn’t pressure me to buy them. I drove off the lot with the Corolla I wanted and they took time explaining all of the papers I was signing. Everyone was friendly and it was overall pretty painless.
I have traded for new automobiles at different dealers throughout my life and was expecting the same old routine of 'sales talk' when I entered Capital Ford to trade my 3 year old car. To my surprise, they are not like other dealers! Very professional, courtesy was top notch, I got the car I asked for at a very good deal and left feeling good over the trade deal we made...something I have never experienced from other dealers! You will be making a mistake if you don't give them a try! Plus the location has recently been remodeled, very clean and nice waiting area while your car is being serviced. Keep up the good work guys, I'll see you again in a few years!
The Service Center is second to none. My experience was a great one.
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!