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Great service department. Drove me back to work when I dropped off my car. Shayna was great and very professional. I would recommend this service department for sure.
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
I had a great experience working with Brandon Williams at Capital Ford Charlotte. I was very nervous about buying my car and he helped answer all of my questions and helped me to feel comfortable about the whole process. He was professional, welcoming and accommodating. I would highly recommend working with him in the future.
My experience on Capital ford Wes excellent because the sales consultant ( Richard Longenecker) is very professional and a pleasant person to speak with, he didn an excellent job as a customer service, he help us make the best decisión. He’s very knowledgeable on what he’s doing.