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I have my vehicle in for a repair under warranty and thus far have had a fantastic experience. I have been assigned to Master Certified Service Advisor Dylan Mitchell and he has been awesome. Has kept me well informed about what was wrong with my vehicle and that the parts are on backorder. He also went out of his way to help me secure a loaner through Enterprise so I could still get to work and run errands
Recently purchased a vehicle from Capital ford in Charlotte and had the best experience in doing so! Fantastic customer service and professionalism. My salesman, Brandon, was absolutely dedicated in making sure I was happy walking out. Highly recommend Capital ford in your next vehicle purchase or service needs!
Service department is awesome! Was in for service on my 2017 Explorer..... Dylan, Collin, and Rodney were fantastic. 5 Star ⭐️ ⭐️⭐️⭐️⭐️ Rating for certain.
Traveling thru town when I had some car troubles, it was late afternoon when I pulled in and I asked for some help because I was traveling from North Carolina to Utah and I need to get back on the road. I visited with Paul Adamski in the service department and he agreed to squeeze my vehicle in and trouble shoot the problem which they did. I did have to stay overnight but I was back on the road by 1:00 pm the next day and was able to complete the road trip. Thanks to the great people and their great service of Capital Ford of Charlotte