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Rick Johnson was the sales rep who was helping me out. He and the rest of Capital Ford went above and beyond to work with me and get me a payment I could afford. Would highly recommend.
Very nice and caring staff, always friendly, the customer service is amazing. The sales staff is awesome! They treat you like family at capital ford of charlotte
I had a great experience here. The showroom & service area & facilities are all new & state of the art. The people are friendly and almost everyone I passed asked if I needed anything. My car buying experience was smooth. I didn't feel pressured at all. I came with my needs & wants clearly stated and they made it all happen. In fact I came out with a better deal than I expected. My salesperson, Colin, walked me through everything easily. Dan, in the back office, knocked out the paperwork efficiently. He wasn't high pressure with the sale of extras, but took his time to explain anything I had questions about. They took care of a pre-delivery service request and Samantha in the service department provided great service. The young lady at the rental/loaner car desk was also sweet & helpful. Everyone does their job and does it well.
I think it's quite remarkable that J.R such great customer service still being so new to the car business. Who sold my mother a car and a time of need and was very understanding with no pressure.