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Absolutely incredible experience. Andre Saunders took great care of us and we walked out very happy in our new cars. Willing to work with us and get us in the right vehicle no matter how specific our requirements were. Very greateful and had a great experience
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
Brandon Williams was an awesome salesman! He was so patient and helpful. We didn’t feel pressured and the experience was great! Ask for Brandon Williams at Capital Ford!
Richard and Brandon are amazing. If you go here to look for a car, ask for one of them. They made me feel welcome and i was very happy with their service. Would recommend