2019 Ford E-350SD Specialty Vehicle
Please confirm the accuracy of the included equipment by calling us prior to purchase.
|6-Speed Automatic Electronic with Overdrive|
I had a great experience here. The showroom & service area & facilities are all new & state of the art. The people are friendly and almost everyone I passed asked if I needed anything. My car buying experience was smooth. I didn't feel pressured at all. I came with my needs & wants clearly stated and they made it all happen. In fact I came out with a better deal than I expected. My salesperson, Colin, walked me through everything easily. Dan, in the back office, knocked out the paperwork efficiently. He wasn't high pressure with the sale of extras, but took his time to explain anything I had questions about. They took care of a pre-delivery service request and Samantha in the service department provided great service. The young lady at the rental/loaner car desk was also sweet & helpful. Everyone does their job and does it well.
Recently I had bought a 2018 Honda Odyssey from Capital Ford of Charlotte. At the time of purchase the detailing wasn’t done properly and the van was missing its floor mats. I am happy to say Capital Ford of Charlotte listened to my complaints and wanted to make it right! They sent me a check to have the van locally cleaned and detailed and I also had shipped to me the floor mats which were missing at time of purchase! I also had paperwork that needs to be corrected and the finance manager actually drove to my house with the corrected paperwork for me to sign. It’s my experience with Capital Ford of Charlotte they are willing to go above and beyond to make sure the customer is happy 😊. I would definitely recommend them to my friends
I had recall work done recently at Capital Ford and the team was exceptionally customer focused and really easy to work with. They quickly ordered my part and called me back to set up my appointment when it arrived. I dropped the car off and they provided me a ride to the nearby light rail station so I could get to work on time. The work was completed that same day and I was back to pick up my car after work - a huge plus that they make themselves available after the normal business hours. I attempted to do the same work at a competitor Ford dealer to the north and they seemed unconcerned that I needed to get back to work and could use a ride to the nearby bus station. I was at their dealership just loaded with cars and they had me waiting 40 minutes for the promised ride in "ten minutes". I took my car back and left and was so happy to find Capital Ford who truly are customer focused.
I went in to check out an SUV and Jaden assisted me with my purchase. I ended up getting a 2017 Explorer. The car buying experience was so smooth and quick. I didn’t spend my entire day at the dealership which was great. I LOVE my SUV!!! Also Chris in Finance was VERY thorough and worked very hard to help us meet our financing needs. This dealership is the best!
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Available from University Ford of Durham in Durham, NC