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|3.7L V6 Ti-VCT 24V|
During a recent visit to the dealership, Customer Service Representative Keita stepped in to show us around when the sales staff was occupied. Keita went above and beyond in her efforts to provide exceptional customer service.
Richard Longenecker helped me find the perfect vehicle! He was very courteous and professional. Highly recommended!
We work for an NHRA team and were in the area for the race this past weekend. When we left the track Friday night and got back to the hotel, realized that somewhere along the way we had lost our key. We failed to bring our spare with us. Saturday morning I immediately began calling the service department. Spoke with Ron who was nothing less than AMAZING! He confirmed they had keys there that they could program. We had our mustang towed to the service department and Ron immediately got the job done! He kept the line of communication open and never once became annoyed with my dozen or so calls to him! Whitney, also was SPECTACTULAR! Miss Whitney had to answer the phone every time I called to check in. The customer service that these 2 displayed....OUTSTANDING!!!! We also work at a Ford Dealership in Ohio and understand how frustrating customers can sometimes be....I became one of those annoying customers. We were on a serious time crunch as we had to head back to Ohio after the race on Sunday. There just aren't enough good things I can say!
I was very pleased with my first time experience. Whitney sold me a 2018 Ford Focus only 100 miles on the car and I gotta say for me being her very first sale she knew exactly what she was talking about and made me feel very comfortable with doing business again with her and the Ford Family❤️❤️❤️ I LOVE MY NEW CAR💋