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|Arctic Silver Metallic|
|3.8L 6-Cylinder SMPI DOHC|
|5-Speed Automatic with Tiptronic S|
Once again I received excellent customer service. Aside from my regular maintenance, I had a tire sensor that needed to be replace. Thanks!
I had recall work done recently at Capital Ford and the team was exceptionally customer focused and really easy to work with. They quickly ordered my part and called me back to set up my appointment when it arrived. I dropped the car off and they provided me a ride to the nearby light rail station so I could get to work on time. The work was completed that same day and I was back to pick up my car after work - a huge plus that they make themselves available after the normal business hours. I attempted to do the same work at a competitor Ford dealer to the north and they seemed unconcerned that I needed to get back to work and could use a ride to the nearby bus station. I was at their dealership just loaded with cars and they had me waiting 40 minutes for the promised ride in "ten minutes". I took my car back and left and was so happy to find Capital Ford who truly are customer focused.
I went in for a check in service and my experience was awesome. They have renovated the entire place and it is much better ! Chris was my quick lane service guy, he was AWESOME! and I am so happy with my service. They have a “the works” package where they check your battery, change your oil, rotate tires along with every basic need your car requires to stay working at its best. I’ve been a Ford customer for 2 years now I only trust this company because they have never tried to sell me anything I didn’t need (which is really important being a female) and I feel this company has integrity which is rare these days. Even though I live in VA now, I still come to these guys to get my car checked out because of their top notch service. Keep up the great job guys!
Thanks to the team at Capital Ford Charlotte. Out of a handful of dealers, Clentis was the one who stood out above the rest. Very easy to talk to and felt like he was on my side throughout the car-buying process. He and the team went above and beyond providing great customer service. Highly recommend giving these guys a visit.