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I just bought my new Focus at Capital Ford of Charlotte. Chance Walser was my salesperson and he was AWESOME! Very friendly, enthusiastic, and most importantly, not pushy at all. He made this purchase seem so easy. He even dealt with my indecision like a champ! I had done my research online beforehand and knew that Capital had great prices. What I didn't know is that they have a great sales staff, too. I always dread the car-buying experience. This dealership is different than the others I visited. I felt comfortable while I was there. Everyone I came into contact with during my purchase (Chance, Chris, Ken) was friendly and helpful. I would definitely recommend Capital Ford of Charlotte to anyone looking for a car, and I'd tell them to go see Chance.
I sent inn a contact request at 2 am and got a response from a real person on my email right away, and a follow up call in the morning. The car was exactly as described. I got to the dealer and the car was ready when I arrived. The salesman (Marvin) and the manager was very friendly and accommodating! I got the car I wanted and got a good price for my trade. They were all very clear that they didn’t want to push me to do something I don’t want. Overall a great experience. Will definitely do business again and recommend to friends!
I recently purchased a Cadillac for my wife from Capital Ford and had a great experience with our salesperson. Andre was very helpful and we didn't feel rushed or pressured on our test drive and our buying experience. We drove three hours to see this vehicle and the dealership was accommodating to our late arrival. Throughout our buying experience Andre kept in contact answering any question I had in a timely manner. From a financial standpoint, paperwork was a breeze and was in and out in a timely manner. I would absolutely recommend working with Andre and his finance manager Dan. They were super helpful. Thanks again for the experience!
Thos was an excellent experience. The staff I felt with had a genuine desire to satisfy my needs and were excited that I choose them to do business with. I had to go to a Ford company to receive great service buying a Chevrolet and I would gladly do it again.